Privacy Policy

When you contact ServiceXcenter or book a repair service, we collect certain information to provide you with the best possible service. We collect only what is necessary.

Personal Information we may collect:

• Your name and phone number (required to confirm your booking)
• Your home address or service location (required for doorstep visits)
• Email address (optional, only if you provide it)
• Details about your appliance — brand, model, and the issue you're facing
• Your city and preferred service time slot

Technical Information (website only):

• Browser type and device information
• Pages visited on our website and time spent
• IP address (used for analytics only, not stored)

We use the information you provide only to deliver and improve our appliance repair service. We do not use your data for unrelated purposes.

• To confirm and schedule your repair booking
• To assign the right certified technician to your location
• To call you back regarding your service appointment
• To send booking confirmation via WhatsApp or SMS
• To follow up on repair quality and collect feedback
• To improve our service based on customer experiences
• To process payments and issue service receipts

ServiceXcenter does not sell, rent, or trade your personal information to any third party. Your data stays with us.

We may share limited information only in these specific situations:

• With our technicians: Your name, phone number, and address are shared only with the assigned technician so they can reach you for the service visit.
• With payment processors: If you pay digitally, your payment details are processed by secure third-party payment gateways. We do not store card details.
• Legal requirements: We may disclose information if required by law, court order, or government authority.

We take the security of your personal information seriously and implement appropriate measures to protect it.

• All booking data is stored on secure, password-protected systems
• Access to customer data is restricted to authorized team members only
• Our website uses HTTPS encryption for all data transmission
• We do not store credit/debit card numbers or CVV details
• Customer records are regularly reviewed and outdated data is deleted

If you suspect any unauthorized use of your data related to our service, please contact us immediately at 09125559965 or servicexcenter99@gmail.com.

Our website uses cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site.

Types of cookies we may use:

• Essential Cookies: Required for the website to function correctly (e.g., remembering your preferences within a session)
• Analytics Cookies: Help us understand which pages are most visited and how users navigate the site (Google Analytics)
• Marketing Cookies: Used to track Google Ads conversions so we can improve our advertising relevance

We do not use cookies to collect sensitive personal information or to track you across unrelated websites.

You have full rights over the personal information you share with us. As our customer, you can:

• Access your data: Request a copy of the information we hold about you
• Correct your data: Ask us to update or correct any inaccurate information
• Delete your data: Request that we delete all personal information we hold about you
• Opt out of communications: Ask us to stop contacting you for marketing purposes at any time
• Data portability: Request your data in a commonly used format

Our website may contain links to third-party websites such as Google Maps, WhatsApp, or social media platforms. These links are provided for your convenience.

• Clicking on third-party links will take you away from our website
• We have no control over the content or privacy practices of those websites
• We encourage you to review the privacy policy of any third-party site you visit
• ServiceXcenter is not responsible for the privacy practices of external websites

ServiceXcenter's services are intended for adults (18 years and above) who are responsible for their household appliances.

• We do not knowingly collect personal information from children under 18
• Our website and services are not directed at or designed for children
• If a parent or guardian believes their child has provided us with personal information, please contact us immediately
• We will promptly delete any such information upon notification

ServiceXcenter reserves the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting to our website.

• The "Last Updated" date at the top of this page will reflect any changes
• For significant changes, we may notify regular customers via WhatsApp or SMS
• Continued use of our services after changes constitutes acceptance of the updated policy
• We encourage you to review this policy periodically to stay informed

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

• Phone: 09125559965 (Mon–Sun, 8am–10pm)
• WhatsApp: 09125559965
• Email: servicexcenter99@gmail.com
• Address: Shop No. 21, Akash Plaza, Kanpur Road, Near Surgical Hospital, Lucknow, Uttar Pradesh